Privacy Policy
Last updated: 14 October 2025
Digital Raisers Consultant (“DRC”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit digitalraisersconsultant.com (the “Site”) and when you use our independent consultation services (the “Services”).
1) Who is the Data Controller?
Digital Raisers Consultant is the data controller for personal information processed in connection with the Site and Services. Contact details are provided at the end of this Policy.
2) Information We Collect
a) Information you provide directly
- Contact details (name, email, phone, city)
- Service context (device type, platform, subscription status, issue description)
- Billing details (if a paid session is arranged)
- Communications with us (emails, phone calls, messages)
b) Information collected automatically
- Technical data (IP address, browser type, pages viewed, timestamps)
- Cookies or similar technologies to remember preferences and improve performance
c) Information from third parties
- If you authorize us to liaise with a provider or share screenshots/receipts, we process what you provide to help resolve your issue.
3) How We Use Your Information
- To provide and improve the Services (setup, activation help, troubleshooting)
- To schedule, confirm, and conduct consultations
- To process payments and send invoices/receipts
- To communicate with you (service updates, responses to inquiries)
- To maintain security, prevent fraud, and comply with legal obligations
- With your consent, to send optional updates or promotions (you can opt out anytime)
4) Legal Bases (where applicable)
Depending on your location, we rely on one or more of the following: performance of a contract; legitimate interests (e.g., securing the Site, improving Services); consent (e.g., for certain marketing or cookies); and legal obligations.
5) Sharing Your Information
- Service providers (e.g., email, telephony, CRM, analytics, payment processors) who process data on our behalf under contractual obligations.
- Third-party platforms (e.g., SiriusXM, Apple) only when you ask us to assist with your account or you share data for that purpose.
- Legal & compliance when required by law or to protect our rights, users, or the public.
- We do not sell your personal information.
6) International Transfers
We may process or store information in countries outside your own. We take reasonable steps to protect your data as required by applicable laws.
7) Data Retention
We retain personal information only as long as necessary to provide the Services, fulfill the purposes outlined in this Policy, and comply with legal obligations. Typical retention: consultation records and invoices for 3–7 years (subject to local tax and accounting rules); routine inquiries for up to 12 months.
8) Security
We implement reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9) Your Rights & Choices
- Access, correction, deletion: You may request access to, correction of, or deletion of your personal data.
- Objection & restriction: You may object to or request restriction of processing in certain circumstances.
- Consent withdrawal: Where we rely on consent (e.g., marketing), you may withdraw it at any time.
- Cookies: You can control cookies via your browser settings. Disabling some cookies may affect Site functionality.
Depending on your location, you may have additional rights under laws such as India’s Digital Personal Data Protection Act, 2023 (DPDP Act). We will honor requests as required by applicable law.
10) Cookies & Similar Technologies
We use essential cookies for core functionality and optional cookies (e.g., analytics) to understand usage and improve the Site. You can manage cookies through your browser or device settings.
11) Children’s Privacy
Our Services are intended for adults. We do not knowingly collect personal information from children under 13 (or the relevant age in your jurisdiction). If you believe a child has provided us data, please contact us to delete it.
12) Third-Party Links
The Site may contain links to third-party websites and services. We are not responsible for their privacy practices. Review their policies before providing personal information.
13) Changes to this Policy
We may update this Policy from time to time. The “Last updated” date indicates the latest revision. Material changes will be posted on this page.
14) Contact Us
Digital Raisers Consultant
173, Guru Nanak Nagar, Jalandhar, Punjab 144002, India
Phone: 1 (888) 613-9082
Email: support@digitalraisersconsultant.com
This Policy is provided for general information and is not legal advice.